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AEG | Help and Support

Opening washing machine's door at the beginning of wash cycle

 

The door normally can be opened before the heating phase or when the height of water in the drum is low (during the first 10 minutes). Try to add more laundry.

Warning: If the door can be opened during a wash or spin cycle, when the washing machine is filled up with water, switch off the power supply to the appliance immediately. Do not use the washing machine until the problem is solved. Contact an Authorized Service Center.

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: DQ

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.