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AEG | Help and Support

Grey marks on laundry after washing in washing machine



If there are grey marks on laundry after washing, refer to the suggestions below for step by step instructions.

Constant washing at low temperatures and increasing use of detergents (enzyme-based) can lead to mold and gelatinous dirt build up inside door seals, pipes and drums. This can block hoses, cause odor in the washing machine and can leave deposits on your laundry.


If you only wash at temperatures of 40°C or less, detergent residue and dirt will accumulate in the washing machine. This can cause grey spots on your laundry.

Stains on clothing/fabrics can also be caused by a chemical reaction between certain personal care products or household appliances and the detergent. These products could for example be:

  • Household bleach.
  • Face cream.
  • Shampoo.
  • Perfumes.
  • Gel.
  • Hair dyes/dyes.


Marks/stains can be prevented by doing the following:

  • In the future, prevent your clothing coming into contact with the above personal care products and household appliances.
  • Use a pre-wash cycle. The pre-wash cycle must be run without any detergent.
  • Use the special cycle for the items to be washed.
  • Make sure you use the right amount of detergent. Use the amount recommended by the detergent manufacturer.


The solution is to run a number of wash cycles at 90°C, without any laundry in the machine, but adding a cup of sodium carbonate.

Warning: Use extreme caution – when using sodium carbonate! Sodium carbonate irritates the skin and mucous membranes.