If the hot plate switches itself off / beeps, refer to the suggestions below for step by step instructions.
|Liquid is spilt on the control panel.||Wipe down the control panel with a damp cloth, then dry the surface with a towel.|
|No heat setting is selected.||If you switch on the hot plate without selecting the heat setting, the hot plate will switch itself off after approximately 10 seconds.|
|The control panel is covered.||If a cloth or other material covers the control panel (fully or partially), an acoustic signal will sound. Remove the object from the surface of the control panel.|
|Automatic switch off.||
If the hot plate was left on for too long, it will switch itself off for safety reasons, in order to prevent the pots or the saucepans from boiling dry.
The procedure depends on the selected setting. Refer to the user manual, if applicable. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
Note: The time before the plate is switched off depends on the power setting selected. See the user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: HC
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.