If the Hob displays error message F, refer to the suggestions below for step by step instructions.
The message shows continuously:
- Connection error or phase connection is missing.
- The cooker hot plate must be connected by an Authorized Service Center in 2 or 3 separate phases.
The message shows as a flashing symbol:
- Problem related to the registration of the saucepan.
- The saucepan must have specific material characteristics, a minimum diameter and thickness per cooking zone. Refer to the user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: HF
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.