Skip to main content
AEG | Help and Support

There is damage, a crack, scratch or hole in the freezer


  • My freezer / refrigerator / fridge freezer / wine cooler is damaged.
Applies to
  • Freezer
  • Refrigerator
  • Fridge freezer
  • Wine cooler

1. If the damage was discovered when unpacking the appliance, contact your retailer immediately to find out whether it was damaged during delivery.

Do not attempt to connect or use the appliance.   

2. If the damage was discovered after installation and first use, contact your installer to check whether  it was damaged during installation.

3. If the damage resulted from something being stored in the appliance or other mechanical causes, a hole or crack, for example, can be concealed using an all-purpose sealant.

Ensure the sealant is approved for use in environments where food is stored.

4. If hinges, lights or other parts are damaged, they can be replaced easily.  

5. Contact an Authorized Service Centre

If the above advices do not resolve the problem, we recommend requesting a visit by a service engineer



  • Was this article helpful?