Tumble dryer emits unpleasant smells, refer to the suggestions below for possible cause.
Condenser and heat pump tumble dryers:
- Dirty filters in the door opening or condenser compartment, located at the bottom of the appliance. Refer to the user manual.
- More information on how to clean and maintain the appliance in peak condition can also be found in the user manual. (If you do not have your user manual, refer to Where can I find the user manual for my appliance?).
If the above suggestions do not fix the problem, contact an Authorized Service Center.
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: JA
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.