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AEG | Help and Support

Tumble dryer's door will not open or is defective / broken



If the door of the tumble dryer cannot be opened:

  • Check if any of the handle’s parts have visible signs of damage.
  • If they are damaged or if the door is still jammed, we recommend requesting a visit by a service engineer.

To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Where will I find the data plate on my product? 

  • Report error code: JV

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below.