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AEG | Help and Support

Water gets on the kitchen floor when using the oven

If water gets on the kitchen floor when using the oven, during roasting a great deal of condensation is created. Refer to the suggestions below for step by step instructions. 

Using too much water when roasting a small amount of meat on a large roasting tin. The water evaporates too quickly and the meat is roasted dry.

  • Use a small roasting tin or an ovenproof dish suitable for the size of the roast.
  • Alternatively, place the roast on the rack and put a dish in the same size as the roast in the roasting tin under the roast to collect the juices.

Using hot air for roasting will cause greater evaporation.

  • The hot circulating air generates more steam in the oven compartment.
  • When hot air is used for cooking, the food will also dry out more.
  • Optional: Add a little water, no more than 200 - 400 ml. Do not add any more water during roasting.

When preparing dishes which generate a lot of moisture, use the heat from the top and bottom elements.

 

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To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.

When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:

  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

Data plate with model number, product number/PNC, ELC and serial number:

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  1. Model number
  2. Product number (PNC)
  3. ELC number
  4. Serial number

[3–9999] Where will I find the data plate on my product? 

NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.

Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.

  • Report error code: BF

Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.

You can request a visit by one of our engineers by clicking on the link below. 

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