If the hood stops during use, refer to the suggestions below for step by step instructions.
Tripped safety switch.
- To proceed, switch off the cooker and the hood, wait 5 minutes, and switch the appliance back on.
- This should give the hood sufficient time to cool down and reset the appliance.
A large number of boiling saucepans.
- The appliance is designed to absorb odors, not large amounts of steam.
Check if the filters are clean.
- Replace them if necessary.
Make sure the suction from the hood is sufficient.
- Check if the air is flowing out at the air outlet on the external wall.
- If the re-circulation function is activated, check whether the carbon filters are inserted properly.
The duct to the open air might be clogged or in the wrong size.
If this doesn't resolve the issue, contact an Authorized Service Center.
To help you determine the exact nature of the problem, we recommend a visit by one of our authorized engineers to check the appliance and fix the problem.
When contacting us, please have the following information to hand. You will find this information on the manufacturer’s data plate:
- Model number
- Product number (PNC)
- ELC number
- Serial number
Data plate with model number, product number/PNC, ELC and serial number:
NOTE: Depending on the problem, you may be charged for a service visit by an engineer, even during the warranty period.
Make a note of the reported error code and quote it when you request an engineer. This will not solve your problem, but it will help our engineer identify the cause of the problem.
- Report error code: FD
Warning: We do not recommend using the product until the problem has been completely fixed. Unplug the product and do not plug it in again until you are certain that it is OK to do so.
You can request a visit by one of our engineers by clicking on the link below.