If the robotic vacuum detects and avoids nonexistent obstacles please refer the following.
- The robotic vacuum's sensors may be confused by glossy floors and/or strong sunlight.
- Thick or high-pile carpets can cause this problem as well.
- If the robot regularly displays this behavior, we recommend contacting an Authorized Service Center.
You can contact an Authorized Service Center by clicking on the link below or via your smart phone app.