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AEG | Help and Support

Test Reuse

Discovering damage when unpacking the appliance: 
  • Please contact your dealer immediately to notify them that the appliance was damaged during delivery.
  • You will find the dealer’s phone number on the invoice or the delivery note.

Warning: Do not attempt to connect or use the appliance.

Discovering damage after installing / using the appliance for the first time: 
  • You should also contact your dealer in this case to notify them of the damage.
Requesting a service:
  • If you want to replace the component yourself, visit our Webshop. (You can visit our Webshop by clicking on the link below).
  • If possible, state the component concerned when requesting a service by an Authorized Service Center.



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Moisture is released when food is heated up in an oven, especially in the case of frozen items. 

  • The moisture leaves the microwave/compact oven through ventilation ducts, including the door. This means that stains and condensation can form between the two glass panels in the door. The stains are caused by grease particles reacting with the cooling air.
  • When the microwave/compact oven function is on, the food is heated up extra quickly. The process generates varying amounts of condensation, depending on the type of food heated up and the set temperature.
  • For safety reasons, the door cannot be detached, which means that it cannot be cleaned.
  • In extreme cases, we recommend requesting a visit by a service engineer.

You can request a visit by one of our engineers by clicking on the link below.


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